If you’ve received the following message on the Tower Touch Screen after placing Meal Pod onto a Smart Cooker: "Meal Failed To Cook. Please dispose of the meal and grab another. We'll refund you."
Unfortunately, there has been an error on our end and the unique barcode associated with this meal is no longer useable. Please follow the steps below to quickly troubleshoot and enjoy a fresh meal.
Grab a new Meal Pod from the fridge and repeat the cooking process as normal
Dispose of the failed meal as the barcode has now been permanently disabled
Our system will detect that this meal was unable to cook and ensure you are not billed for the failed meal
Please contact support at [email protected] or 647-725-2778 if you have any additional questions or notice any billing discrepancies related to a failed meal.